[Hardware support] Dell Vostro 15 3530

[Erik Eduardo Alcala Salero]

Good day,
I have been using Debian 12 stable in my dell vostro 15 3530, I wanted to ask if some one else is using this machine or having issues with the keyboard, I have manjaro installed also, when I boot and see the manjaro boot-loader the keyboard does not work, this was not the case in the past, just maybe since 3 weeks ago when the problem started: I boot, some keys in the keyboard do not work and I have restart several times until I can press the enter key to log in into debian, any help is much appreciated.
I'm willing to troubleshoot and provide any info necessary, thanks in advance ! Please let me know which commands or logs are needed to check this. Help is much appreciated ! :)

[David Christensen]

Post by Erik Eduardo Alcala Salero
Good day,
I have been using Debian 12 stable in my dell vostro 15 3530, I wanted to ask if some one else is using this machine or having issues with the keyboard, I have manjaro installed also, when I boot and see the manjaro boot-loader the keyboard does not work, this was not the case in the past, just maybe since 3 weeks ago when the problem started: I boot, some keys in the keyboard do not work and I have restart several times until I can press the enter key to log in into debian, any help is much appreciated.
I'm willing to troubleshoot and provide any info necessary, thanks in advance ! Please let me know which commands or logs are needed to check this. Help is much appreciated ! :)

Have you connected a known good keyboard directly to the computer to
verify that the problem is Debian or manjaro, and not the keyboard (or a
KVM switch, if you use one)?


David

[Felix Miata]

Post by Erik Eduardo Alcala Salero
I have been using Debian 12 stable in my dell vostro 15 3530, I wanted to ask if some one else is using this machine or having issues with the keyboard, I have manjaro installed also, when I boot and see the manjaro boot-loader the keyboard does not work, this was not the case in the past, just maybe since 3 weeks ago when the problem started: I boot, some keys in the keyboard do not work and I have restart several times until I can press the enter key to log in into debian, any help is much appreciated.
I'm willing to troubleshoot and provide any info necessary, thanks in advance ! Please let me know which commands or logs are needed to check this. Help is much appreciated ! :)

Things to try:

1-If USB keyboard, try plugging it into different ports
2-PS/2 connected keyboards are not hot-pluggable. Never plug or unplug while
powered up, else risk damaging the motherboard port.
3-try a different keyboard
4-try resetting the BIOS
5-Most PC's BIOS for USB has legacy support that can be turned off. Check yours &
try changing the setting.
6-Try contact cleaner on plug and receptacle
7-Try a full BIOS reset
8-Install BIOS upgrade if available
9-Does the problem remain no matter what session type, whether X11 or Wayland,
whether Gnome or Plasma or XFCE or IceWM or a simple WM?