Laptop keeps powering off

[Joe B]

Hello,

i've been having an issue where my laptop powers off randomly when
not connected to power. This has been happening since stable and
currently i'm on unstable. I would like to use my laptop without
power.

Please advise on what logs you might need

System Information
Manufacturer: Acer
Product Name: Aspire E5-575



uname -a
Linux debian 6.10.6-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.10.6-1
(2024-08-19) x86_64 GNU/Linux

lsmod
-----
Module Size Used by
ccm 20480 6
xt_CHECKSUM 12288 1
xt_MASQUERADE 16384 3
xt_conntrack 12288 1
ipt_REJECT 12288 2
nf_reject_ipv4 16384 1 ipt_REJECT
xt_tcpudp 16384 0
nft_compat 20480 7
nft_chain_nat 12288 2
nf_nat 65536 2 nft_chain_nat,xt_MASQUERADE
nf_conntrack 204800 3 xt_conntrack,nf_nat,xt_MASQUER
ADE
nf_defrag_ipv6 24576 1 nf_conntrack
nf_defrag_ipv4 12288 1 nf_conntrack
nf_tables 372736 156 nft_compat,nft_chain_nat
bridge 389120 0
stp 12288 1 bridge
llc 16384 2 bridge,stp
qrtr 53248 2
snd_sof_pci_intel_skl 24576 0
snd_sof_intel_hda_generic 36864 1 snd_sof_pci_intel_skl
soundwire_intel 73728 1 snd_sof_intel_hda_generic
soundwire_generic_allocation 12288 1 soundwire_intel
soundwire_cadence 45056 1 soundwire_intel
snd_sof_intel_hda_common 184320 2
snd_sof_intel_hda_generic,snd_sof_pci_intel_skl
snd_sof_intel_hda_mlink 36864 3
soundwire_intel,snd_sof_intel_hda_common,snd_sof_intel_hda_generic
intel_rapl_msr 20480 0
snd_sof_intel_hda 20480 2
snd_sof_intel_hda_common,snd_sof_intel_hda_generic
intel_rapl_common 49152 1 intel_rapl_msr
snd_sof_pci 24576 2 snd_sof_intel_hda_generic,snd_sof_pci_intel_skl
intel_uncore_frequency 12288 0
snd_sof_xtensa_dsp 16384 1 snd_sof_intel_hda_generic
intel_uncore_frequency_common 16384 1 intel_uncore_frequency
rfcomm 102400 6
snd_sof 372736 5
snd_sof_pci,snd_sof_intel_hda_common,snd_sof_intel_hda_generic,snd_sof_i
ntel_hda,snd_sof_pci_intel_skl
cmac 12288 3
algif_hash 12288 1
algif_skcipher 12288 1
x86_pkg_temp_thermal 16384 0
af_alg 32768 6 algif_hash,algif_skcipher
intel_powerclamp 16384 0
bnep 36864 2
kvm_intel 413696 0
snd_sof_utils 16384 1 snd_sof
soundwire_bus 114688 3
soundwire_intel,soundwire_generic_allocation,soundwire_cadence
snd_soc_avs 208896 0
snd_soc_hda_codec 24576 1 snd_soc_avs
snd_hda_codec_hdmi 90112 1
kvm 1343488 1 kvm_intel
snd_soc_skl 204800 0
snd_soc_hdac_hda 28672 2 snd_sof_intel_hda_common,snd_soc_skl
snd_hda_ext_core 36864 7
snd_soc_avs,snd_soc_hda_codec,snd_sof_intel_hda_common,snd_soc_hdac_hda,
snd_sof_intel_hda_mlink,snd_soc_skl,snd_sof_intel_hda
ath10k_pci 53248 0
snd_soc_sst_ipc 20480 1 snd_soc_skl
snd_ctl_led 24576 0
snd_soc_sst_dsp 45056 1 snd_soc_skl
ath10k_core 532480 1 ath10k_pci
snd_soc_acpi_intel_match 106496 3
snd_sof_intel_hda_generic,snd_soc_skl,snd_sof_pci_intel_skl
snd_soc_acpi 16384 3
snd_soc_acpi_intel_match,snd_sof_intel_hda_generic,snd_soc_skl
snd_hda_codec_realtek 208896 1
snd_soc_core 413696 7
snd_soc_avs,snd_soc_hda_codec,soundwire_intel,snd_sof,snd_sof_intel_hda_
common,snd_soc_hdac_hda,snd_soc_skl
snd_hda_codec_generic 114688 1 snd_hda_codec_realtek
snd_hda_scodec_component 20480 1 snd_hda_codec_realtek
ghash_clmulni_intel 16384 0
sha512_ssse3 53248 0
ath 36864 1 ath10k_core
sha256_ssse3 32768 0
snd_compress 28672 2 snd_soc_avs,snd_soc_core
sha1_ssse3 32768 0
uvcvideo 147456 0
snd_pcm_dmaengine 16384 1 snd_soc_core
videobuf2_vmalloc 20480 1 uvcvideo
snd_hda_intel 61440 5
mac80211 1396736 1 ath10k_core
btusb 86016 0
uvc 12288 1 uvcvideo
videobuf2_memops 16384 1 videobuf2_vmalloc
aesni_intel 364544 8
snd_intel_dspcfg 36864 6
snd_soc_avs,snd_hda_intel,snd_sof,snd_sof_intel_hda_common,snd_sof_intel
_hda_generic,snd_soc_skl
snd_intel_sdw_acpi 16384 2 snd_intel_dspcfg,snd_sof_intel_hda_generic
videobuf2_v4l2 36864 1 uvcvideo
btrtl 32768 1 btusb
binfmt_misc 28672 1
snd_hda_codec 212992 9
snd_hda_codec_generic,snd_soc_avs,snd_hda_codec_hdmi,snd_soc_hda_codec,s
nd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda,snd_soc_skl,snd_sof_intel_hda
btintel 69632 1 btusb
mei_hdcp 28672 0
mei_pxp 16384 0
crypto_simd 16384 1 aesni_intel
btbcm 24576 1 btusb
libarc4 12288 1 mac80211
cryptd 28672 3 crypto_simd,ghash_clmulni_intel
rapl 20480 0
btmtk 12288 1 btusb
intel_cstate 24576 0
snd_hda_core 143360 12
snd_hda_codec_generic,snd_soc_avs,snd_hda_codec_hdmi,snd_soc_hda_codec,
snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_sof_intel_hda_common,snd_soc_hdac
_hda,snd_soc_skl,snd_sof_intel_hda
cfg80211 1339392 3 ath,mac80211,ath10k_core
bluetooth 1069056 32 btrtl,btmtk,btintel,btbcm,bnep,btusb,rfcomm
videodev 364544 2 videobuf2_v4l2,uvcvideo
snd_hwdep 16384 1 snd_hda_codec
acer_wmi 36864 0
intel_uncore 258048 0
snd_pcm 188416 15
snd_soc_avs,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,soundwire_in
tel,snd_sof,snd_sof_intel_hda_common,snd_compress,snd_soc_core,snd_sof_utils,snd_soc_skl,snd_hda_core,sn
d_sof_pci_intel_skl,snd_pcm_dmaengine
sparse_keymap 12288 1 acer_wmi
intel_wmi_thunderbolt 16384 0
pcspkr 12288 0
platform_profile 12288 1 acer_wmi
wmi_bmof 12288 0
mei_me 57344 2
iTCO_wdt 12288 0
snd_timer 53248 1 snd_pcm
videobuf2_common 81920 4
videobuf2_vmalloc,videobuf2_v4l2,uvcvideo,videobuf2_memops
intel_pmc_bxt 16384 1 iTCO_wdt
mei 184320 5 mei_hdcp,mei_pxp,mei_me
iTCO_vendor_support 12288 1 iTCO_wdt
snd 147456 21
snd_ctl_led,snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hwdep,snd_hda_
intel,snd_hda_codec,snd_hda_codec_realtek,snd_sof,snd_timer,snd_compress,snd_soc_core,snd_pcm
mc 94208 4
videodev,videobuf2_v4l2,uvcvideo,videobuf2_common
watchdog 49152 1 iTCO_wdt
ee1004 16384 0
soundcore 16384 2 snd_ctl_led,snd
rfkill 40960 7 acer_wmi,bluetooth,cfg80211
intel_pch_thermal 16384 0
intel_xhci_usb_role_switch 12288 0
roles 16384 1 intel_xhci_usb_role_switch
intel_pmc_core 122880 0
intel_vsec 20480 1 intel_pmc_core
pmt_telemetry 16384 1 intel_pmc_core
acpi_pad 184320 0
pmt_class 12288 1 pmt_telemetry
ac 16384 0
joydev 24576 0
evdev 28672 15
serio_raw 16384 0
sg 45056 0
coretemp 16384 0
msr 12288 0
parport_pc 40960 0
ppdev 24576 0
lp 20480 0
parport 81920 3 parport_pc,lp,ppdev
efi_pstore 12288 0
configfs 69632 1
nfnetlink 20480 3 nft_compat,nf_tables
ip_tables 28672 0
x_tables 53248 7
xt_conntrack,nft_compat,xt_tcpudp,xt_CHECKSUM,ipt_REJECT,ip_tables,xt_MA
SQUERADE
autofs4 57344 2
ext4 1130496 1
crc16 12288 2 bluetooth,ext4
mbcache 16384 1 ext4
jbd2 196608 1 ext4
btrfs 2105344 0
blake2b_generic 24576 0
raid10 73728 0
raid456 196608 0
async_raid6_recov 20480 1 raid456
async_memcpy 16384 2 raid456,async_raid6_recov
async_pq 16384 2 raid456,async_raid6_recov
async_xor 16384 3 async_pq,raid456,async_raid6_recov
async_tx 16384 5
async_pq,async_memcpy,async_xor,raid456,async_raid6_recov
xor 20480 2 async_xor,btrfs
raid6_pq 122880 4 async_pq,btrfs,raid456,async_raid6_recov
libcrc32c 12288 5 nf_conntrack,nf_nat,btrfs,nf_tables,raid456
crc32c_generic 12288 0
raid1 61440 0
raid0 24576 0
md_mod 225280 4 raid1,raid10,raid0,raid456
hid_logitech_hidpp 69632 0
i915 4235264 16
hid_logitech_dj 40960 0
sd_mod 81920 2
t10_pi 20480 1 sd_mod
hid_generic 12288 0
sr_mod 28672 0
crc64_rocksoft 16384 1 t10_pi
cdrom 81920 1 sr_mod
crc64 16384 1 crc64_rocksoft
crc_t10dif 16384 1 t10_pi
usbhid 77824 2 hid_logitech_dj,hid_logitech_hidpp
crct10dif_generic 12288 0
hid 253952 4
usbhid,hid_generic,hid_logitech_dj,hid_logitech_hidpp
drm_buddy 20480 1 i915
rtsx_pci_sdmmc 32768 0
i2c_algo_bit 12288 1 i915
drm_display_helper 262144 1 i915
ahci 49152 2
mmc_core 249856 1 rtsx_pci_sdmmc
libahci 61440 1 ahci
cec 69632 2 drm_display_helper,i915
rc_core 73728 1 cec
r8169 118784 0
ttm 102400 1 i915
libata 454656 2 libahci,ahci
realtek 45056 1
mdio_devres 12288 1 r8169
crct10dif_pclmul 12288 1
drm_kms_helper 253952 2 drm_display_helper,i915
crct10dif_common 12288 3 crct10dif_generic,crc_t10dif,crct10dif_pclmul
crc32_pclmul 12288 0
xhci_pci 24576 0
scsi_mod 319488 4 sd_mod,libata,sg,sr_mod
libphy 225280 3 r8169,mdio_devres,realtek
xhci_hcd 356352 1 xhci_pci
psmouse 208896 0
rtsx_pci 147456 1 rtsx_pci_sdmmc
crc32c_intel 16384 3
drm 749568 16
drm_kms_helper,drm_display_helper,drm_buddy,i915,ttm
intel_lpss_pci 24576 0
usbcore 401408 6
xhci_hcd,usbhid,uvcvideo,btusb,xhci_pci,hid_logitech_hidpp
intel_lpss 12288 1 intel_lpss_pci
i2c_i801 36864 0
idma64 20480 0
i2c_smbus 16384 1 i2c_i801
scsi_common 16384 5 scsi_mod,sd_mod,libata,sg,sr_mod
usb_common 16384 3 xhci_hcd,usbcore,uvcvideo
battery 28672 0
video 77824 2 acer_wmi,i915
wmi 28672 4 video,intel_wmi_thunderbolt,acer_wmi,wmi_bmof
button 24576 0

lsb_release -a
----
No LSB modules are available.
Distributor ID: Debian
Description: Debian GNU/Linux trixie/sid
Release: n/a
Codename: trixie

lspci
----
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core
Processor Host Bridge/DRAM Registers
(rev 02)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 620 (rev 02)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0
xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise
Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise
Point-LP Serial IO I2C Controller #0 (re
v 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP
CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA
Controller [AHCI mode] (rev 21)
00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express
Root Port #9 (rev f1)
00:1d.2 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express
Root Port #11 (rev f1)
00:1d.3 PCI bridge: Intel Corporation Device 9d1b (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC/eSPI Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
02:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless
Network Adapter (rev 31)
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd.
RTL8411B PCI Express Card Reader (rev 0
1)
03:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd.
RTL8111/8168/8211/8411 PCI Express Gigabit
Ethernet Controller (rev 12)

[George at Clug]

Post by Joe B
Hello,
i've been having an issue where my laptop powers off randomly when
not connected to power. This has been happening since stable and
currently i'm on unstable. I would like to use my laptop without
power.

Joe,

Your issue seems to be experienced by other Aspire E5-575 users.

I believe this to be a hardware fault, not something that Debian can assist you with. Maybe others who post here, have an idea that could help?

The Acer Aspire E5-575-77CR is a powerful laptop with the latest Windows 11 operating system. It packs a 7th generation Intel Core i7-7500U processor, providing up to 3.50 GHz of speed.
Model Aspire 5 (2019)
Release date April 2019

https://community.acer.com/en/discussion/562962/acer-e5-575g-52da-charging-battery-issues
3. Whenever unplugged my laptop doesn’t stay on, switches off right away!

https://community.acer.com/en/discussion/561611/acer-aspire-e-15-e5-575g-shuts-down-when-unplugged
Acer Aspire E 15 E5-575G Shuts Down When Unplugged
My laptop that is 1.5 years old instantly shuts down the moment it is unplugged.
I've tried using the reset battery button at the back as well as other variations of that fix to no avail.
My battery also says "98% available, (plugged in, charging)" but it doesn't decrease or increase from that 98%.

https://www.quora.com/I-have-an-Acer-E5-574-laptop-Its-battery-always-shows-100-charged-but-as-soon-as-I-unplugged-the-charger-it-got-turned-off-What-is-the-issue-with-the-battery-What-should-I-do
I have an Acer E5-574 laptop. Its battery always shows 100% charged, but as soon as I unplugged the charger it got turned off. What is the issue with the battery? What should I do?

https://www.ifixit.com/Answers/View/715997/Why+does+my+laptop+suddenly+shuts+down+with+no+signs+of+life?srsltid=AfmBOopv9IHYAnotNCj5CDyq03YEVaSQliLnhTRw_g-CkgUxI97vUUTV
My Acer Aspire E5-575G stopped charging up to 100%. It usually stops charging around 93-96%. When unplugged, it suddenly goes off at around 54 - 57% and will not turn on no matter what I do. When it suddenly goes of, it doesn't indicate signs of life/power when I plug it in to charge. (That is, the orange light won't turn on to indicate charging)

I've tried resetting the battery several times and it still won't switch on, I even went as far as opening up the pc to disconnect and reconnect the built-in battery, but it still won't turn on.

Acer Aspire E5 575 Battery Replacement Guide


George.

Post by Joe B
Please advise on what logs you might need
System Information
Manufacturer: Acer
Product Name: Aspire E5-575
uname -a
Linux debian 6.10.6-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.10.6-1
(2024-08-19) x86_64 GNU/Linux
lsmod
-----
Module Size Used by
ccm 20480 6
xt_CHECKSUM 12288 1
xt_MASQUERADE 16384 3
xt_conntrack 12288 1
ipt_REJECT 12288 2
nf_reject_ipv4 16384 1 ipt_REJECT
xt_tcpudp 16384 0
nft_compat 20480 7
nft_chain_nat 12288 2
nf_nat 65536 2 nft_chain_nat,xt_MASQUERADE
nf_conntrack 204800 3 xt_conntrack,nf_nat,xt_MASQUER
ADE
nf_defrag_ipv6 24576 1 nf_conntrack
nf_defrag_ipv4 12288 1 nf_conntrack
nf_tables 372736 156 nft_compat,nft_chain_nat
bridge 389120 0
stp 12288 1 bridge
llc 16384 2 bridge,stp
qrtr 53248 2
snd_sof_pci_intel_skl 24576 0
snd_sof_intel_hda_generic 36864 1 snd_sof_pci_intel_skl
soundwire_intel 73728 1 snd_sof_intel_hda_generic
soundwire_generic_allocation 12288 1 soundwire_intel
soundwire_cadence 45056 1 soundwire_intel
snd_sof_intel_hda_common 184320 2
snd_sof_intel_hda_generic,snd_sof_pci_intel_skl
snd_sof_intel_hda_mlink 36864 3
soundwire_intel,snd_sof_intel_hda_common,snd_sof_intel_hda_generic
intel_rapl_msr 20480 0
snd_sof_intel_hda 20480 2
snd_sof_intel_hda_common,snd_sof_intel_hda_generic
intel_rapl_common 49152 1 intel_rapl_msr
snd_sof_pci 24576 2 snd_sof_intel_hda_generic,snd_sof_pci_intel_skl
intel_uncore_frequency 12288 0
snd_sof_xtensa_dsp 16384 1 snd_sof_intel_hda_generic
intel_uncore_frequency_common 16384 1 intel_uncore_frequency
rfcomm 102400 6
snd_sof 372736 5
snd_sof_pci,snd_sof_intel_hda_common,snd_sof_intel_hda_generic,snd_sof_i
ntel_hda,snd_sof_pci_intel_skl
cmac 12288 3
algif_hash 12288 1
algif_skcipher 12288 1
x86_pkg_temp_thermal 16384 0
af_alg 32768 6 algif_hash,algif_skcipher
intel_powerclamp 16384 0
bnep 36864 2
kvm_intel 413696 0
snd_sof_utils 16384 1 snd_sof
soundwire_bus 114688 3
soundwire_intel,soundwire_generic_allocation,soundwire_cadence
snd_soc_avs 208896 0
snd_soc_hda_codec 24576 1 snd_soc_avs
snd_hda_codec_hdmi 90112 1
kvm 1343488 1 kvm_intel
snd_soc_skl 204800

0

Post by Joe B
snd_soc_hdac_hda 28672 2 snd_sof_intel_hda_common,snd_soc_skl
snd_hda_ext_core 36864 7
snd_soc_avs,snd_soc_hda_codec,snd_sof_intel_hda_common,snd_soc_hdac_hda,
snd_sof_intel_hda_mlink,snd_soc_skl,snd_sof_intel_hda
ath10k_pci 53248 0
snd_soc_sst_ipc 20480 1 snd_soc_skl
snd_ctl_led 24576 0
snd_soc_sst_dsp 45056 1 snd_soc_skl
ath10k_core 532480 1 ath10k_pci
snd_soc_acpi_intel_match 106496 3
snd_sof_intel_hda_generic,snd_soc_skl,snd_sof_pci_intel_skl
snd_soc_acpi 16384 3
snd_soc_acpi_intel_match,snd_sof_intel_hda_generic,snd_soc_skl
snd_hda_codec_realtek 208896 1
snd_soc_core 413696 7
snd_soc_avs,snd_soc_hda_codec,soundwire_intel,snd_sof,snd_sof_intel_hda_
common,snd_soc_hdac_hda,snd_soc_skl
snd_hda_codec_generic 114688 1 snd_hda_codec_realtek
snd_hda_scodec_component 20480 1 snd_hda_codec_realtek
ghash_clmulni_intel 16384 0
sha512_ssse3 53248 0
ath 36864 1 ath10k_core
sha256_ssse3 32768 0
snd_compress 28672 2 snd_soc_avs,snd_soc_core
sha1_ssse3 32768 0
uvcvideo 147456 0
snd_pcm_dmaengine 16384 1 snd_soc_core
videobuf2_vmalloc 20480 1 uvcvideo
snd_hda_intel 61440 5
mac80211 1396736 1 ath10k_core
btusb 86016 0
uvc 12288 1 uvcvideo
videobuf2_memops 16384 1 videobuf2_vmalloc
aesni_intel 364544 8
snd_intel_dspcfg 36864 6
snd_soc_avs,snd_hda_intel,snd_sof,snd_sof_intel_hda_common,snd_sof_intel
_hda_generic,snd_soc_skl
snd_intel_sdw_acpi 16384 2 snd_intel_dspcfg,snd_sof_intel_hda_generic
videobuf2_v4l2 36864 1 uvcvideo
btrtl 32768 1 btusb
binfmt_misc 28672 1
snd_hda_codec 212992 9
snd_hda_codec_generic,snd_soc_avs,snd_hda_codec_hdmi,snd_soc_hda_codec,s
nd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda,snd_soc_skl,snd_sof_intel_hda
btintel 69632 1 btusb
mei_hdcp 28672 0
mei_pxp 16384 0
crypto_simd 16384 1 aesni_intel
btbcm 24576 1 btusb
libarc4 12288 1 mac80211
cryptd 28672 3 crypto_simd,ghash_clmulni_intel
rapl 20480 0
btmtk 12288 1 btusb
intel_cstate 24576 0
snd_hda_core 143360 12
snd_hda_codec_generic,snd_soc_avs,snd_hda_codec_hdmi,snd_soc_hda_codec,
snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_sof_intel_hda_common,snd_soc_hdac
_hda,snd_soc_skl,snd_sof_intel_hda
cfg80211 1339392 3 ath,mac80211,ath10k_core
bluetooth 1069056 32 btrtl,btmtk,btintel,btbcm,bnep,btusb,rfcomm
videodev 364544 2 videobuf2_v4l2,uvcvideo
snd_hwdep 16384 1 snd_hda_codec
acer_wmi 36864 0
intel_uncore 258048 0
snd_pcm 188416 15
snd_soc_avs,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,soundwire_in
tel,snd_sof,snd_sof_intel_hda_common,snd_compress,snd_soc_core,snd_sof_utils,snd_soc_skl,snd_hda_core,sn
d_sof_pci_intel_skl,snd_pcm_dmaengine
sparse_keymap 12288 1 acer_wmi
intel_wmi_thunderbolt 16384 0
pcspkr 12288 0
platform_profile 12288 1 acer_wmi
wmi_bmof 12288 0
mei_me 57344 2
iTCO_wdt 12288 0
snd_timer 53248 1 snd_pcm
videobuf2_common 81920 4
videobuf2_vmalloc,videobuf2_v4l2,uvcvideo,videobuf2_memops
intel_pmc_bxt 16384 1 iTCO_wdt
mei 184320 5 mei_hdcp,mei_pxp,mei_me
iTCO_vendor_support 12288 1 iTCO_wdt
snd 147456 21
snd_ctl_led,snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hwdep,snd_hda_
intel,snd_hda_codec,snd_hda_codec_realtek,snd_sof,snd_timer,snd_compress,snd_soc_core,snd_pcm
mc 94208 4
videodev,videobuf2_v4l2,uvcvideo,videobuf2_common
watchdog 49152 1 iTCO_wdt
ee1004 16384 0
soundcore 16384 2 snd_ctl_led,snd
rfkill 40960 7 acer_wmi,bluetooth,cfg80211
intel_pch_thermal 16384 0
intel_xhci_usb_role_switch 12288 0
roles 16384 1 intel_xhci_usb_role_switch
intel_pmc_core 122880 0
intel_vsec 20480 1 intel_pmc_core
pmt_telemetry 16384 1 intel_pmc_core
acpi_pad 184320 0
pmt_class 12288 1 pmt_telemetry
ac 16384 0
joydev 24576 0
evdev 28672 15
serio_raw 16384 0
sg 45056 0
coretemp 16384 0
msr 12288 0
parport_pc 40960 0
ppdev 24576 0
lp 20480 0
parport 81920 3 parport_pc,lp,ppdev
efi_pstore 12288 0
configfs 69632 1
nfnetlink 20480 3 nft_compat,nf_tables
ip_tables 28672 0
x_tables 53248 7
xt_conntrack,nft_compat,xt_tcpudp,xt_CHECKSUM,ipt_REJECT,ip_tables,xt_MA
SQUERADE
autofs4 57344 2
ext4 1130496 1
crc16 12288 2 bluetooth,ext4
mbcache 16384 1 ext4
jbd2 196608 1 ext4
btrfs 2105344 0
blake2b_generic 24576 0
raid10 73728 0
raid456 196608 0
async_raid6_recov 20480 1 raid456
async_memcpy 16384 2 raid456,async_raid6_recov
async_pq 16384 2 raid456,async_raid6_recov
async_xor 16384 3 async_pq,raid456,async_raid6_recov
async_tx 16384 5
async_pq,async_memcpy,async_xor,raid456,async_raid6_recov
xor 20480 2 async_xor,btrfs
raid6_pq 122880 4 async_pq,btrfs,raid456,async_raid6_recov
libcrc32c 12288 5 nf_conntrack,nf_nat,btrfs,nf_tables,raid456
crc32c_generic 12288 0
raid1 61440 0
raid0 24576 0
md_mod 225280 4 raid1,raid10,raid0,raid456
hid_logitech_hidpp 69632 0
i915 4235264 16
hid_logitech_dj 40960 0
sd_mod 81920 2
t10_pi 20480 1 sd_mod
hid_generic 12288 0
sr_mod 28672 0
crc64_rocksoft 16384 1 t10_pi
cdrom 81920 1 sr_mod
crc64 16384 1 crc64_rocksoft
crc_t10dif 16384 1 t10_pi
usbhid 77824 2 hid_logitech_dj,hid_logitech_hidpp
crct10dif_generic 12288 0
hid 253952 4
usbhid,hid_generic,hid_logitech_dj,hid_logitech_hidpp
drm_buddy 20480 1 i915
rtsx_pci_sdmmc 32768 0
i2c_algo_bit 12288 1 i915
drm_display_helper 262144 1 i915
ahci 49152 2
mmc_core 249856 1 rtsx_pci_sdmmc
libahci 61440 1 ahci
cec 69632 2 drm_display_helper,i915
rc_core 73728 1 cec
r8169 118784 0
ttm 102400 1 i915
libata 454656 2 libahci,ahci
realtek 45056 1
mdio_devres 12288 1 r8169
crct10dif_pclmul 12288 1
drm_kms_helper 253952 2 drm_display_helper,i915
crct10dif_common 12288 3 crct10dif_generic,crc_t10dif,crct10dif_pclmul
crc32_pclmul 12288

0

Post by Joe B
xhci_pci 24576 0
scsi_mod 319488 4 sd_mod,libata,sg,sr_mod
libphy 225280 3 r8169,mdio_devres,realtek
xhci_hcd 356352 1 xhci_pci
psmouse 208896 0
rtsx_pci 147456 1 rtsx_pci_sdmmc
crc32c_intel 16384 3
drm 749568 16
drm_kms_helper,drm_display_helper,drm_buddy,i915,ttm
intel_lpss_pci 24576 0
usbcore 401408 6
xhci_hcd,usbhid,uvcvideo,btusb,xhci_pci,hid_logitech_hidpp
intel_lpss 12288 1 intel_lpss_pci
i2c_i801 36864 0
idma64 20480 0
i2c_smbus 16384 1 i2c_i801
scsi_common 16384 5 scsi_mod,sd_mod,libata,sg,sr_mod
usb_common 16384 3 xhci_hcd,usbcore,uvcvideo
battery 28672 0
video 77824 2 acer_wmi,i915
wmi 28672 4 video,intel_wmi_thunderbolt,acer_wmi,wmi_bmof
button 24576 0
lsb_release -a
----
No LSB modules are available.
Distributor ID: Debian
Description: Debian GNU/Linux trixie/sid
Release: n/a
Codename: trixie
lspci
----
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core
Processor Host Bridge/DRAM Registers
(rev 02)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 620 (rev 02)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0
xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise
Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise
Point-LP Serial IO I2C Controller #0 (re
v 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP
CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA
Controller [AHCI mode] (rev 21)
00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express
Root Port #9 (rev f1)
00:1d.2 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express
Root Port #11 (rev f1)
00:1d.3 PCI bridge: Intel Corporation Device 9d1b (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC/eSPI Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
02:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless
Network Adapter (rev 31)
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd.
RTL8411B PCI Express Card Reader (rev 0
1)
03:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd.
RTL8111/8168/8211/8411 PCI Express Gigabit
Ethernet Controller (rev 12)

[Joe B]

Wow,

Thanks i thought it was debian specific.

For now i will keep it on the charger and use it as a desktop. I used
it for sid but now my main laptop is on sid and everything is working
fine.

Thanks again.

Post by George at Clug

Post by Joe B
Hello,
i've been having an issue where my laptop powers off randomly when
not connected to power. This has been happening since stable and
currently i'm on unstable. I would like to use my laptop without
power.

Joe,
Your issue seems to be experienced by other Aspire E5-575 users.
I believe this to be a hardware fault, not something that Debian can assist you with. Maybe others who post here, have an idea that could help?
The Acer Aspire E5-575-77CR is a powerful laptop with the latest Windows 11 operating system. It packs a 7th generation Intel Core i7-7500U processor, providing up to 3.50 GHz of speed.
Model Aspire 5 (2019)
Release date April 2019
https://community.acer.com/en/discussion/562962/acer-e5-575g-52da-charging-battery-issues
3. Whenever unplugged my laptop doesn’t stay on, switches off right away!
https://community.acer.com/en/discussion/561611/acer-aspire-e-15-e5-575g-shuts-down-when-unplugged
Acer Aspire E 15 E5-575G Shuts Down When Unplugged
My laptop that is 1.5 years old instantly shuts down the moment it is unplugged.
I've tried using the reset battery button at the back as well as other variations of that fix to no avail.
My battery also says "98% available, (plugged in, charging)" but it doesn't decrease or increase from that 98%.
https://www.quora.com/I-have-an-Acer-E5-574-laptop-Its-battery-always-shows-100-charged-but-as-soon-as-I-unplugged-the-charger-it-got-turned-off-What-is-the-issue-with-the-battery-What-should-I-do
I have an Acer E5-574 laptop. Its battery always shows 100% charged, but as soon as I unplugged the charger it got turned off. What is the issue with the battery? What should I do?
https://www.ifixit.com/Answers/View/715997/Why+does+my+laptop+suddenly+shuts+down+with+no+signs+of+life?srsltid=AfmBOopv9IHYAnotNCj5CDyq03YEVaSQliLnhTRw_g-CkgUxI97vUUTV
My Acer Aspire E5-575G stopped charging up to 100%. It usually stops charging around 93-96%. When unplugged, it suddenly goes off at around 54 - 57% and will not turn on no matter what I do. When it suddenly goes of, it doesn't indicate signs of life/power when I plug it in to charge. (That is, the orange light won't turn on to indicate charging)
I've tried resetting the battery several times and it still won't switch on, I even went as far as opening up the pc to disconnect and reconnect the built-in battery, but it still won't turn on.
http://youtu.be/qMKzefxhhqY
Acer Aspire E5 575 Battery Replacement Guide
George.

Post by Joe B
Please advise on what logs you might need
System Information
Manufacturer: Acer
Product Name: Aspire E5-575
uname -a
Linux debian 6.10.6-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.10.6-1
(2024-08-19) x86_64 GNU/Linux
lsmod
-----
Module Size Used by
ccm 20480 6
xt_CHECKSUM 12288 1
xt_MASQUERADE 16384 3
xt_conntrack 12288 1
ipt_REJECT 12288 2
nf_reject_ipv4 16384 1 ipt_REJECT
xt_tcpudp 16384 0
nft_compat 20480 7
nft_chain_nat 12288 2
nf_nat 65536 2 nft_chain_nat,xt_MASQUERADE
nf_conntrack 204800 3 xt_conntrack,nf_nat,xt_MASQUER
ADE
nf_defrag_ipv6 24576 1 nf_conntrack
nf_defrag_ipv4 12288 1 nf_conntrack
nf_tables 372736 156 nft_compat,nft_chain_nat
bridge 389120 0
stp 12288 1 bridge
llc 16384 2 bridge,stp
qrtr 53248 2
snd_sof_pci_intel_skl 24576 0
snd_sof_intel_hda_generic 36864 1 snd_sof_pci_intel_skl
soundwire_intel 73728 1 snd_sof_intel_hda_generic
soundwire_generic_allocation 12288 1 soundwire_intel
soundwire_cadence 45056 1 soundwire_intel
snd_sof_intel_hda_common 184320 2
snd_sof_intel_hda_generic,snd_sof_pci_intel_skl
snd_sof_intel_hda_mlink 36864 3
soundwire_intel,snd_sof_intel_hda_common,snd_sof_intel_hda_generic
intel_rapl_msr 20480 0
snd_sof_intel_hda 20480 2
snd_sof_intel_hda_common,snd_sof_intel_hda_generic
intel_rapl_common 49152 1 intel_rapl_msr
snd_sof_pci 24576 2 snd_sof_intel_hda_generic,snd_sof_pci_intel_skl
intel_uncore_frequency 12288 0
snd_sof_xtensa_dsp 16384 1 snd_sof_intel_hda_generic
intel_uncore_frequency_common 16384 1 intel_uncore_frequency
rfcomm 102400 6
snd_sof 372736 5
snd_sof_pci,snd_sof_intel_hda_common,snd_sof_intel_hda_generic,snd_sof_i
ntel_hda,snd_sof_pci_intel_skl
cmac 12288 3
algif_hash 12288 1
algif_skcipher 12288 1
x86_pkg_temp_thermal 16384 0
af_alg 32768 6 algif_hash,algif_skcipher
intel_powerclamp 16384 0
bnep 36864 2
kvm_intel 413696 0
snd_sof_utils 16384 1 snd_sof
soundwire_bus 114688 3
soundwire_intel,soundwire_generic_allocation,soundwire_cadence
snd_soc_avs 208896 0
snd_soc_hda_codec 24576 1 snd_soc_avs
snd_hda_codec_hdmi 90112 1
kvm 1343488 1 kvm_intel
snd_soc_skl 204800 0
snd_soc_hdac_hda 28672 2 snd_sof_intel_hda_common,snd_soc_skl
snd_hda_ext_core 36864 7
snd_soc_avs,snd_soc_hda_codec,snd_sof_intel_hda_common,snd_soc_hdac_hda,
snd_sof_intel_hda_mlink,snd_soc_skl,snd_sof_intel_hda
ath10k_pci 53248 0
snd_soc_sst_ipc 20480 1 snd_soc_skl
snd_ctl_led 24576 0
snd_soc_sst_dsp 45056 1 snd_soc_skl
ath10k_core 532480 1 ath10k_pci
snd_soc_acpi_intel_match 106496 3
snd_sof_intel_hda_generic,snd_soc_skl,snd_sof_pci_intel_skl
snd_soc_acpi 16384 3
snd_soc_acpi_intel_match,snd_sof_intel_hda_generic,snd_soc_skl
snd_hda_codec_realtek 208896 1
snd_soc_core 413696 7
snd_soc_avs,snd_soc_hda_codec,soundwire_intel,snd_sof,snd_sof_intel_hda_
common,snd_soc_hdac_hda,snd_soc_skl
snd_hda_codec_generic 114688 1 snd_hda_codec_realtek
snd_hda_scodec_component 20480 1 snd_hda_codec_realtek
ghash_clmulni_intel 16384 0
sha512_ssse3 53248 0
ath 36864 1 ath10k_core
sha256_ssse3 32768 0
snd_compress 28672 2 snd_soc_avs,snd_soc_core
sha1_ssse3 32768 0
uvcvideo 147456 0
snd_pcm_dmaengine 16384 1 snd_soc_core
videobuf2_vmalloc 20480 1 uvcvideo
snd_hda_intel 61440 5
mac80211 1396736 1 ath10k_core
btusb 86016 0
uvc 12288 1 uvcvideo
videobuf2_memops 16384 1 videobuf2_vmalloc
aesni_intel 364544 8
snd_intel_dspcfg 36864 6
snd_soc_avs,snd_hda_intel,snd_sof,snd_sof_intel_hda_common,snd_sof_intel
_hda_generic,snd_soc_skl
snd_intel_sdw_acpi 16384 2 snd_intel_dspcfg,snd_sof_intel_hda_generic
videobuf2_v4l2 36864 1 uvcvideo
btrtl 32768 1 btusb
binfmt_misc 28672 1
snd_hda_codec 212992 9
snd_hda_codec_generic,snd_soc_avs,snd_hda_codec_hdmi,snd_soc_hda_codec,s
nd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda,snd_soc_skl,snd_sof_intel_hda
btintel 69632 1 btusb
mei_hdcp 28672 0
mei_pxp 16384 0
crypto_simd 16384 1 aesni_intel
btbcm 24576 1 btusb
libarc4 12288 1 mac80211
cryptd 28672 3 crypto_simd,ghash_clmulni_intel
rapl 20480 0
btmtk 12288 1 btusb
intel_cstate 24576 0
snd_hda_core 143360 12
snd_hda_codec_generic,snd_soc_avs,snd_hda_codec_hdmi,snd_soc_hda_codec,
snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_sof_intel_hda_common,snd_soc_hdac
_hda,snd_soc_skl,snd_sof_intel_hda
cfg80211 1339392 3 ath,mac80211,ath10k_core
bluetooth 1069056 32 btrtl,btmtk,btintel,btbcm,bnep,btusb,rfcomm
videodev 364544 2 videobuf2_v4l2,uvcvideo
snd_hwdep 16384 1 snd_hda_codec
acer_wmi 36864 0
intel_uncore 258048 0
snd_pcm 188416 15
snd_soc_avs,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,soundwire_in
tel,snd_sof,snd_sof_intel_hda_common,snd_compress,snd_soc_core,snd_sof_utils,snd_soc_skl,snd_hda_core,sn
d_sof_pci_intel_skl,snd_pcm_dmaengine
sparse_keymap 12288 1 acer_wmi
intel_wmi_thunderbolt 16384 0
pcspkr 12288 0
platform_profile 12288 1 acer_wmi
wmi_bmof 12288 0
mei_me 57344 2
iTCO_wdt 12288 0
snd_timer 53248 1 snd_pcm
videobuf2_common 81920 4
videobuf2_vmalloc,videobuf2_v4l2,uvcvideo,videobuf2_memops
intel_pmc_bxt 16384 1 iTCO_wdt
mei 184320 5 mei_hdcp,mei_pxp,mei_me
iTCO_vendor_support 12288 1 iTCO_wdt
snd 147456 21
snd_ctl_led,snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hwdep,snd_hda_
intel,snd_hda_codec,snd_hda_codec_realtek,snd_sof,snd_timer,snd_compress,snd_soc_core,snd_pcm
mc 94208 4
videodev,videobuf2_v4l2,uvcvideo,videobuf2_common
watchdog 49152 1 iTCO_wdt
ee1004 16384 0
soundcore 16384 2 snd_ctl_led,snd
rfkill 40960 7 acer_wmi,bluetooth,cfg80211
intel_pch_thermal 16384 0
intel_xhci_usb_role_switch 12288 0
roles 16384 1 intel_xhci_usb_role_switch
intel_pmc_core 122880 0
intel_vsec 20480 1 intel_pmc_core
pmt_telemetry 16384 1 intel_pmc_core
acpi_pad 184320 0
pmt_class 12288 1 pmt_telemetry
ac 16384 0
joydev 24576 0
evdev 28672 15
serio_raw 16384 0
sg 45056 0
coretemp 16384 0
msr 12288 0
parport_pc 40960 0
ppdev 24576 0
lp 20480 0
parport 81920 3 parport_pc,lp,ppdev
efi_pstore 12288 0
configfs 69632 1
nfnetlink 20480 3 nft_compat,nf_tables
ip_tables 28672 0
x_tables 53248 7
xt_conntrack,nft_compat,xt_tcpudp,xt_CHECKSUM,ipt_REJECT,ip_tables,xt_MA
SQUERADE
autofs4 57344 2
ext4 1130496 1
crc16 12288 2 bluetooth,ext4
mbcache 16384 1 ext4
jbd2 196608 1 ext4
btrfs 2105344 0
blake2b_generic 24576 0
raid10 73728 0
raid456 196608 0
async_raid6_recov 20480 1 raid456
async_memcpy 16384 2 raid456,async_raid6_recov
async_pq 16384 2 raid456,async_raid6_recov
async_xor 16384 3 async_pq,raid456,async_raid6_recov
async_tx 16384 5
async_pq,async_memcpy,async_xor,raid456,async_raid6_recov
xor 20480 2 async_xor,btrfs
raid6_pq 122880 4 async_pq,btrfs,raid456,async_raid6_recov
libcrc32c 12288 5 nf_conntrack,nf_nat,btrfs,nf_tables,raid456
crc32c_generic 12288 0
raid1 61440 0
raid0 24576 0
md_mod 225280 4 raid1,raid10,raid0,raid456
hid_logitech_hidpp 69632 0
i915 4235264 16
hid_logitech_dj 40960 0
sd_mod 81920 2
t10_pi 20480 1 sd_mod
hid_generic 12288 0
sr_mod 28672 0
crc64_rocksoft 16384 1 t10_pi
cdrom 81920 1 sr_mod
crc64 16384 1 crc64_rocksoft
crc_t10dif 16384 1 t10_pi
usbhid 77824 2 hid_logitech_dj,hid_logitech_hidpp
crct10dif_generic 12288 0
hid 253952 4
usbhid,hid_generic,hid_logitech_dj,hid_logitech_hidpp
drm_buddy 20480 1 i915
rtsx_pci_sdmmc 32768 0
i2c_algo_bit 12288 1 i915
drm_display_helper 262144 1 i915
ahci 49152 2
mmc_core 249856 1 rtsx_pci_sdmmc
libahci 61440 1 ahci
cec 69632 2 drm_display_helper,i915
rc_core 73728 1 cec
r8169 118784 0
ttm 102400 1 i915
libata 454656 2 libahci,ahci
realtek 45056 1
mdio_devres 12288 1 r8169
crct10dif_pclmul 12288 1
drm_kms_helper 253952 2 drm_display_helper,i915
crct10dif_common 12288 3 crct10dif_generic,crc_t10dif,crct10dif_pclmul
crc32_pclmul 12288 0
xhci_pci 24576 0
scsi_mod 319488 4 sd_mod,libata,sg,sr_mod
libphy 225280 3 r8169,mdio_devres,realtek
xhci_hcd 356352 1 xhci_pci
psmouse 208896 0
rtsx_pci 147456 1 rtsx_pci_sdmmc
crc32c_intel 16384 3
drm 749568 16
drm_kms_helper,drm_display_helper,drm_buddy,i915,ttm
intel_lpss_pci 24576 0
usbcore 401408 6
xhci_hcd,usbhid,uvcvideo,btusb,xhci_pci,hid_logitech_hidpp
intel_lpss 12288 1 intel_lpss_pci
i2c_i801 36864 0
idma64 20480 0
i2c_smbus 16384 1 i2c_i801
scsi_common 16384 5 scsi_mod,sd_mod,libata,sg,sr_mod
usb_common 16384 3 xhci_hcd,usbcore,uvcvideo
battery 28672 0
video 77824 2 acer_wmi,i915
wmi 28672 4 video,intel_wmi_thunderbolt,acer_wmi,wmi_bmof
button 24576 0
lsb_release -a
----
No LSB modules are available.
Distributor ID: Debian
Description: Debian GNU/Linux trixie/sid
Release: n/a
Codename: trixie
lspci
----
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core
Processor Host Bridge/DRAM Registers
(rev 02)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 620 (rev 02)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0
xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise
Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise
Point-LP Serial IO I2C Controller #0 (re
v 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP
CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA
Controller [AHCI mode] (rev 21)
00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express
Root Port #9 (rev f1)
00:1d.2 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express
Root Port #11 (rev f1)
00:1d.3 PCI bridge: Intel Corporation Device 9d1b (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC/eSPI Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
02:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless
Network Adapter (rev 31)
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd.
RTL8411B PCI Express Card Reader (rev 0
1)
03:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd.
RTL8111/8168/8211/8411 PCI Express Gigabit
Ethernet Controller (rev 12)

[Max Nikulin]

Post by Joe B
i've been having an issue where my laptop powers off randomly when
not connected to power. This has been happening since stable and
currently i'm on unstable. I would like to use my laptop without
power.

It is unclear what actually happens, so it may vary from hardware
failure to intended behavior (shutdown after some timeout if battery
level is too low). Did it happen before bookworm (current stable)? Is it
proper shutdown or abrupt termination? Inspect last messages of

journalctl -b -1

executed as root.

You have not provided any details concerning battery state

upower --dump

or something like

grep '' /sys/class/power_supply/BAT0/*

Compare "design" values with full/max ones.

[Hans]

Post by Joe B
i've been having an issue where my laptop powers off randomly when
not connected to power. This has been happening since stable and
currently i'm on unstable. I would like to use my laptop without
power.

Check temperature! If it shuts down due to overheating, check /var/log/syslog
or /var/log/kern.log. There should be an entry for it.

There are also tools, which check sensors and show its actual state. Look for
gkrellm or others.

Most problems with notebooks, is the air release ist often full of dust.
Relating to the processor use, it may overheat or not.

Check the air flow is good.

Hope this helps.

Best

Hans

[t***@tuxteam.de]

Post by Hans

Post by Joe B
i've been having an issue where my laptop powers off randomly when
not connected to power. This has been happening since stable and
currently i'm on unstable. I would like to use my laptop without
power.

Check temperature! If it shuts down due to overheating, check /var/log/syslog
or /var/log/kern.log. There should be an entry for it.

While a heat problem might still be possible, it's quite improbable since the
OP said that it only happens when runing on battery.

Cheers

[Joe]

On Sat, 24 Aug 2024 20:50:23 +0200

Post by t***@tuxteam.de

Post by Hans

Post by Joe B
i've been having an issue where my laptop powers off randomly
when not connected to power. This has been happening since
stable and currently i'm on unstable. I would like to use my
laptop without power.

Check temperature! If it shuts down due to overheating, check
/var/log/syslog or /var/log/kern.log. There should be an entry for
it.

While a heat problem might still be possible, it's quite improbable
since the OP said that it only happens when runing on battery.

Probably not but not definitely not. There will be some difference in
power circuitry in use between mains and battery, and it is possible for
the mains path circuitry to run cooler than that in the battery path,
maybe better sited for airflow. It is even possible for the circulating
air to get slightly hotter on battery and trigger a thermal intermittent
somewhere else entirely.

If the problem is hardware, cleaning out dust and reseating plugs and
sockets are going to be the easiest things to try first. Not trivial,
laptops don't come apart easily, but actual component failure is going
to be very difficult to diagnose and maybe impossible to fix. I once
saw a desktop motherboard where a memory stick had been badly seated
and blown a power switch IC. It could be seen to be damaged. It was
impossible to obtain this part in Europe.

Certainly, heat is a suspect here, and monitoring whatever temperature
sensors exist seems like a good first approach. Nearly forgot, reseat
the battery first of all, there may be a slightly poor connection there.

[Roy J. Tellason, Sr.]

Post by Joe
Not trivial,
laptops don't come apart easily, but actual component failure is going
to be very difficult to diagnose and maybe impossible to fix.

Yup. I have three laptops over there that I was given, waiting for me to do something with them. I'm in no particular hurry.

The last laptop I used, left it plugged in all the time and eventually the battery deteriorated, something went wrong and it wouldn't charge up any more. After that I ended up with a "system board error" at which point I gave up on it. I did get 6-7 years of use out of it, amyhow...

[Joe B]

Post by Roy J. Tellason, Sr.

Post by Joe
Not trivial,
laptops don't come apart easily, but actual component failure is going
to be very difficult to diagnose and maybe impossible to fix.

Yup. I have three laptops over there that I was given, waiting for me to do something with them. I'm in no particular hurry.

So do you recommend me not keep it plugged in all the time and see if the issue resolved it self or with your guys help troubleshooting?

Thanks

Joe B

Post by Roy J. Tellason, Sr.
The last laptop I used, left it plugged in all the time and eventually the battery deteriorated, something went wrong and it wouldn't charge up any more. After that I ended up with a "system board error" at which point I gave up on it. I did get 6-7 years of use out of it, amyhow...

[Joe]

On Sun, 25 Aug 2024 19:07:59 -0700

On August 25, 2024 5:37:05 PM PDT, "Roy J. Tellason, Sr."

Post by Roy J. Tellason, Sr.
The last laptop I used, left it plugged in all the time and
eventually the battery deteriorated, something went wrong and it
wouldn't charge up any more.

So do you recommend me not keep it plugged in all the time and see if
the issue resolved it self or with your guys help troubleshooting?

Not now. That's good advice from new, pretty much all rechargeable
battery types lose a little capacity every time they are charged right
up to the limit, less so if charged less. A continuously-charged
lithium battery might typically last three to five years, which is not a
problem if you buy a new laptop every year, but most of us don't.

If you have the discipline, or a configuration option as a few lithium
battery devices have, it's optimal to recharge when the charge level is
down to around 50% and to charge to no more than 90%. This will
maximise the life of nearly all types of battery, including lead-acid.

Some people operate almost entirely away from the mains, and need every
possible second of battery life, but most people use laptops indoors,
and indeed, keep them plugged in all the time.

It's not that replacement batteries are enormously expensive, it's more
a matter that you never know how good the replacements are, even if
they are 'genuine manufacturer's original', and one that's specific to a
particular laptop series may become unobtainable too quickly. And a
general dislike of waste, of course.

[Joe B]

Post by Joe
On Sun, 25 Aug 2024 19:07:59 -0700

On August 25, 2024 5:37:05 PM PDT, "Roy J. Tellason, Sr."

Post by Roy J. Tellason, Sr.
The last laptop I used, left it plugged in all the time and
eventually the battery deteriorated, something went wrong and it
wouldn't charge up any more.

So do you recommend me not keep it plugged in all the time and see if
the issue resolved it self or with your guys help troubleshooting?

If you have the discipline, or a configuration option as a few lithium
battery devices have, it's optimal to recharge when the charge level is
down to around 50% and to charge to no more than 90%. This will
maximise the life of nearly all types of battery, including lead-acid.

I really like this idea. Letting it die to 50% then charging it to 90%
if this helps i will keep doing it and if my original issue doesn't
come back then i can mark this thread as resolved.

Thank for the feedback

Joe B

[Joe B]

Thanks for the reply.

I will take the power cable off probably tomorrow or later on tonight.
When it happens i will run those commands and will report back to this
list

Thanks

Post by Max Nikulin

Post by Joe B
i've been having an issue where my laptop powers off randomly when
not connected to power. This has been happening since stable and
currently i'm on unstable. I would like to use my laptop without
power.

It is unclear what actually happens, so it may vary from hardware
failure to intended behavior (shutdown after some timeout if battery
level is too low). Did it happen before bookworm (current stable)? Is it
proper shutdown or abrupt termination? Inspect last messages of
journalctl -b -1
executed as root.
You have not provided any details concerning battery state
upower --dump
or something like
grep '' /sys/class/power_supply/BAT0/*
Compare "design" values with full/max ones.

[Max Nikulin]

Post by Joe B
I will take the power cable off probably tomorrow or later on tonight.
When it happens i will run those commands and will report back to this
list

You can run that commands while AC power adapter is connected. It should
allow to estimate if battery is still healthy.

For "journalctl -b -1" try different numbers (-2, -3, etc.) to find a
boot log when the issue happened.

[Joe B]

Post by Max Nikulin

Post by Joe B
I will take the power cable off probably tomorrow or later on tonight.
When it happens i will run those commands and will report back to this
list

You can run that commands while AC power adapter is connected. It should
allow to estimate if battery is still healthy.

***@debian:~# upower --dump
Device: /org/freedesktop/UPower/devices/battery_BAT1
native-path: BAT1
vendor: LGC
model: AS16B8J
serial: 17741
power supply: yes
updated: Sat 24 Aug 2024 10:49:39 PM PDT (24 seconds ago)
has history: yes
has statistics: yes
battery
present: yes
rechargeable: yes
state: fully-charged
warning-level: none
energy: 57.0714 Wh
energy-empty: 0 Wh
energy-full: 57.0714 Wh
energy-full-design: 61.32 Wh
energy-rate: 0 W
voltage: 12.471 V
charge-cycles: N/A
percentage: 100%
capacity: 93.0714%
technology: lithium-ion
icon-name: 'battery-full-charged-symbolic'

Device: /org/freedesktop/UPower/devices/battery_hidpp_battery_0
native-path: hidpp_battery_0
model: Wireless Mouse
serial: 96-08-13-f2
power supply: no
updated: Sat 24 Aug 2024 10:49:39 PM PDT (24 seconds ago)
has history: yes
has statistics: yes
mouse
present: yes
rechargeable: yes
state: discharging
warning-level: none
battery-level: normal
percentage: 55% (should be ignored)
icon-name: 'battery-low-symbolic'

Device: /org/freedesktop/UPower/devices/line_power_ACAD
native-path: ACAD
power supply: yes
updated: Sat 24 Aug 2024 10:47:39 PM PDT (144 seconds ago)
has history: no
has statistics: no
line-power
warning-level: none
online: yes
icon-name: 'ac-adapter-symbolic'

Device: /org/freedesktop/UPower/devices/DisplayDevice
power supply: yes
updated: Sat 24 Aug 2024 10:47:39 PM PDT (144 seconds ago)
has history: no
has statistics: no
battery
present: yes
state: fully-charged
warning-level: none
energy: 57.0714 Wh
energy-full: 57.0714 Wh
energy-rate: 0 W
charge-cycles: N/A
percentage: 100%
icon-name: 'battery-full-charged-symbolic'

Daemon:
daemon-version: 1.90.4
on-battery: no
lid-is-closed: no
lid-is-present: yes
critical-action: PowerOff

----

***@debian:~$ grep '' /sys/class/power_supply/BAT1/*
/sys/class/power_supply/BAT1/alarm:300000
/sys/class/power_supply/BAT1/capacity:100
/sys/class/power_supply/BAT1/capacity_level:Full
/sys/class/power_supply/BAT1/charge_full:5212000
/sys/class/power_supply/BAT1/charge_full_design:5600000
/sys/class/power_supply/BAT1/charge_now:5212000
/sys/class/power_supply/BAT1/current_now:0
/sys/class/power_supply/BAT1/cycle_count:0
grep: /sys/class/power_supply/BAT1/device: Is a directory
grep: /sys/class/power_supply/BAT1/hwmon1: Is a directory
/sys/class/power_supply/BAT1/manufacturer:LGC
/sys/class/power_supply/BAT1/model_name:AS16B8J
grep: /sys/class/power_supply/BAT1/power: Is a directory
/sys/class/power_supply/BAT1/present:1
/sys/class/power_supply/BAT1/serial_number:17741
/sys/class/power_supply/BAT1/status:Full
grep: /sys/class/power_supply/BAT1/subsystem: Is a directory
/sys/class/power_supply/BAT1/technology:Li-ion
/sys/class/power_supply/BAT1/type:Battery
/sys/class/power_supply/BAT1/uevent:DEVTYPE=power_supply
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_NAME=BAT1
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_TYPE=Battery
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_STATUS=Full
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_PRESENT=1
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_TECHNOLOGY=Li-ion
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_CYCLE_COUNT=0
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10950000
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_VOLTAGE_NOW=12469000
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_CURRENT_NOW=0
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_CHARGE_FULL_DESIGN=5600000
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_CHARGE_FULL=5212000
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_CHARGE_NOW=5212000
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_CAPACITY=100
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_CAPACITY_LEVEL=Full
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_MODEL_NAME=AS16B8J
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_MANUFACTURER=LGC
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_SERIAL_NUMBER=17741
/sys/class/power_supply/BAT1/voltage_min_design:10950000
/sys/class/power_supply/BAT1/voltage_now:12469000

Post by Max Nikulin
For "journalctl -b -1" try different numbers (-2, -3, etc.) to find a
boot log when the issue happened.

I boot this laptop everyday so there are a lot of entires for
journactl --list-boots
Any idea ?

Thanks

Joe B

[Max Nikulin]

[...]

Post by Joe B
energy-full: 57.0714 Wh
energy-full-design: 61.32 Wh

So the battery has degraded a bit but capacity is still high enough. I
hope it is reported correctly. There is no apparent sign of failure.

[...]
[...]

Post by Joe B
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10950000
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_VOLTAGE_NOW=12469000

You may compare voltage to value when AC adapter is disconnected.

Another data point is charge level after failure and following boot with
the AC adapter connected.

Post by Joe B
I boot this laptop everyday so there are a lot of entires for
journactl --list-boots
Any idea ?

You sent first message at Fri, 23 Aug 2024 15:11:36 -0700. Perhaps it
was soon after failure. You may try to guess comparing time of first and
last messages.

As to temperature, you may try "sensors" from the lm-sensors package.
For hard drives "smartclt -x" may give even some history.

[Joe B]

Post by Max Nikulin
[...]

Post by Joe B
energy-full: 57.0714 Wh
energy-full-design: 61.32 Wh

So the battery has degraded a bit but capacity is still high enough. I
hope it is reported correctly. There is no apparent sign of failure.
[...]
[...]

Post by Joe B
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10950000
/sys/class/power_supply/BAT1/uevent:POWER_SUPPLY_VOLTAGE_NOW=12469000

You may compare voltage to value when AC adapter is disconnected.
Another data point is charge level after failure and following boot with
the AC adapter connected.

Post by Joe B
I boot this laptop everyday so there are a lot of entires for
journactl --list-boots
Any idea ?

You sent first message at Fri, 23 Aug 2024 15:11:36 -0700. Perhaps it
was soon after failure. You may try to guess comparing time of first and
last messages.

Whenever i boot up i get this error message

***@debian:~# journalctl -b --grep="acpi MSFT0101"
Aug 25 10:28:38 debian kernel: acpi MSFT0101:00: platform device
creation failed: -16

I will look it up in a few i have to go but it stood out and it
probably can mean something

Post by Max Nikulin
As to temperature, you may try "sensors" from the lm-sensors package.

***@debian:~# sensors
pch_skylake-virtual-0
Adapter: Virtual device
temp1: +34.0°C

coretemp-isa-0000
Adapter: ISA adapter
Package id 0: +33.0°C (high = +100.0°C, crit = +100.0°C)
Core 0: +32.0°C (high = +100.0°C, crit = +100.0°C)
Core 1: +31.0°C (high = +100.0°C, crit = +100.0°C)

acpitz-acpi-0
Adapter: ACPI interface
temp1: +34.0°C

BAT1-acpi-0
Adapter: ACPI interface
in0: 11.99 V
curr1: 650.00 mA

I did this all while the battery was unplugged and i hope it can shed
light on something

Thanks

Joe B

[Max Nikulin]

Post by Joe B
Aug 25 10:28:38 debian kernel: acpi MSFT0101:00: platform device
creation failed: -16

My impression is that some ACPI errors are not rare. I have no idea
concerning severity of this one.

My question was if the laptop performs proper shutdown on battery.
Perhaps a reason of shutdown is logged before.

Post by Joe B
temp1: +34.0°C
Package id 0: +33.0°C (high = +100.0°C, crit = +100.0°C)
Core 0: +32.0°C (high = +100.0°C, crit = +100.0°C)
Core 1: +31.0°C (high = +100.0°C, crit = +100.0°C)

No sign of overheating at this moment.

Post by Joe B
in0: 11.99 V
curr1: 650.00 mA
I did this all while the battery was unplugged and i hope it can shed
light on something

Voltage and current on battery is more interesting.

If the battery is detachable, are its contacts clean (no dust, deposit)?
A guess is that "ranodm" power off may happen when you hold the laptop
in some specific way and case bending causes bad contact.

[Franco Martelli]

Post by Joe B
pch_skylake-virtual-0

I've heard that Intel has instability issue for some of his processors:

https://www.tuxedocomputers.com/en/Information-on-stability-problems-with-Raptor-Lake-CPUs.tuxedo

Could you verify with:

~$ cat /proc/cpuinfo

that you don't have such a processor?

Cheers

[Joe B]

Post by Franco Martelli

Post by Joe B
pch_skylake-virtual-0

https://www.tuxedocomputers.com/en/Information-on-stability-problems-with-Raptor-Lake-CPUs.tuxedo
~$ cat /proc/cpuinfo
that you don't have such a processor?

Sorry been busy. Came up with some information. I didn't know who to
reply back to so im going forward

Here is journalctl -b -1

https://termbin.com/q6uw

Here is cat /proc/cpuinfo

https://termbin.com/7iud

Thanks

Joe

[Max Nikulin]

Post by Joe B
Here is journalctl -b -1
https://termbin.com/q6uw

It would be helpful if you describe specific of this boot.

If it is complete log then it looks like abrupt lost of power after 20
min of working on battery. It may be battery failure of bad contact.

Were you monitoring battery charge level during this boot?

What was battery charge level immediately after next boot (assuming that
the AC adapter was connected just before booting)?

Is the laptop able to boot without connecting of AC adapter after
similar events? What is charge level and how long the laptop may run
till next failure?